This year, Guidance Residential celebrated its 15 year anniversary. To reach such a milestone is a great honor, and we know that it would not have been possible to achieve without the business from our customers who trust us to help them with one of the biggest decisions they’ll make in their lifetime.
It’s no secret that home financing – whether for a home purchase or a refinance – is no easy task. But, here at Guidance, we try hard to make the process as stress-free as possible. We know that to accomplish this, we must deliver excellent customer service. We are always working to be a better home financing provider, and we value customer feedback that lets us know what we’re doing that’s great, and what we can do better.
As we move forward into the new year, one of our goals as a company is to provide better customer service. Here are a few testimonials from the past year that we love.
From Adam Saleh (In regards to Sami Kabir, New York Area Manager)
This testimonial is presented in the form of a video, created by popular YouTuber, Adam Saleh. In his video, he surprises his family with a new home, which he financed through Guidance Residential with the help of our New York Area Manager Sami Kabir.
You can view the video on Adam’s YouTube Channel: https://www.youtube.com/watch?v=67T_98Me-AI
From Asif I. (in regards to Atif Akbar, Washington Account Executive)
I had a pleasant experience working with Atif Akbar for the purchase of my home through Guidance Residential. Atif was very thorough in explaining the whole process to me. He never made me feel nervous and handled the process in a professional manner. Due to his diligence, we closed in less than 30 days. I am very satisfied with Guidance Residential and wish the company and Atif the best of success in the future.
From Feryal K. (in regards to Rizwana Serang, California Account Executive)
Just wanted to share feedback on my experience of working with Rizwana and her team. Over all it was a great experience, especially in view of the fact that it was entirely remote. I had to switch financing at the last minute to Guidance and Rizwana was super accommodating in getting the paperwork over to my realtor and the seller in a hurry. I was concerned that an alternative model for financing may be problematic in working with the system here, but Rizwana and her team were extremely professional and diligent about working with both my realtor and the seller. Would thoroughly recommend Guidance to others!
From Afzal H. (in regards to Saad Alameddin, Washington Account Executive)
I would like to take moment and say a BIG Thanks and JazakAllah Khair to Brother Saad, Sister Mariam, Sister Omama and other persons involved in my home financing process from Guidance Residential. This is our first home and the complete process was tiring for me and my family. You guys made this process easy with your simplicity and always “ready to help” attitude. Brother Saad you are one of the most knowledgeable and most decent gentlemen I’ve ever met, May Allah Azzawajal increase your imaan and bless you and your family from his bounties. Ameen.
Sister Miriam – JazakAllah Khair for your quick and to the point work – it really made our life easy, especially after reading so many painful stories online. May Allah Subhan Wattala bless you and your family. Jzk Sis Omama to you as well. I can’t talk enough about how impressed the title company was with you. They are a fan of Guidance Residential because of your pro-activeness.
This journey is just beginning
From Faisal (in regards to Mahamud Gorod, Illinois Account Executive)
I would like to express our deep gratitude for the service we received at Guidance Residential during home financing. Thank you Mahamud for your continued advising, guiding in the process. We appreciate your prompt responses to answer our questions including weekends and late after hours. Great to have a professional team like yours by our side. Thank you again for your service.
From Mahad (in regards to Abdihakim Ali, Washington Account Executive)
I wanted to let you know how much I appreciated your help and support in getting the house of our dream. During the process, you answered all my questions and treated me like I ‘m your best client. With the will of Allah and your hard work, we got the house. Thanks for professionalism and insight that you showed to me during the process. On behalf of my family and I, we truly appreciate your help.
From Ahmed H (in regards to Abdisa Tufa, Washington Account Executive)
Brother Abdisa, I want you to know how much I appreciate the excellent service you provided to me and my wife throughout the entire home buying process. I decided to go with the Guidance Residential after doing lots of research and you proved to me it was the right decision. – Ahmed H.