IMPORTANT CONTACT INFORMATION:
For customers who are having difficulty making their payment please call: 1-877-402-2043, select option 2.
We've made an additional line available with our servicing partner, US Bank to provide additional contact options: 1-888-287-7817, select option 2, then press 1 to speak to a representative.
However since there are many customers calling during this period, if you do not need an immediate response you may email your request to: CustomerServicePLS@usbank.com.
In all cases please provide you servicing account number (10 digits, beginning with 83000 or 8400 which is found on your billing statement) and if you are affected by the COVID-19 Virus please advise our servicing unit of that fact since there may be additional options available to you.
Due to the unusually high volume of calls during this time of crisis, we ask for your patience and assure you that our Servicing Unit is working as quickly as possible to respond to request and answer calls for assistance. Call in numbers are available Monday - Friday 7:00am - 8:00pm CT and Saturday 8:00am - 2:00pm CT.
If you have a normal servicing related question related to making a payment, escrow, buy out statements or other questions you may call our Servicing Unit at: 1-877-402-0537. Customer Service Representatives are available to assist you Monday - Friday 7:00am - 8:00pm CT and Saturday 8:00am - 2:00pm CT. You can also email our Servicing Unit at: CustomerServicePLS@usbank.com.
In all cases please provide your servicing account number - It is located on your billing statement and begins with 84000 or 83000. For call inquires, have an authorized signer from your account on the phone call. Due to unusually high call volumes, response times and wait times to speak to a customer service representative are understandably longer than normal.
Our Servicing Unit will continue to be here for you through these difficult times. We wish you and your loved ones good health.
*Guidance Residential currently sells its share in the Co-Ownership Contracts to government-sponsored institutions, Freddie Mac or Fannie Mae. As a participant in the Declining Balance Co-Ownership Program, you can rest assured that the terms of our Sharia-compliant Co-Ownership Contract remain fully intact for the duration of the Contract Term.