Please read the following information on our Guidance Application Alerts service by SMS:

Usage

SMS messages are distributed via third party mobile network providers and, as a result, Guidance Residential cannot control certain factors relating to message delivery. Depending on the recipient's mobile provider service, it may not be possible to transmit the SMS message to the recipient successfully.

Guidance Residential does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. You will receive 30 messages per application.

Change of mobile number

Please contact your account executive to change your mobile number.

Opt-out

You may Opt-out by text messaging the letters STOP to the short code 38879.

Fees

Guidance Residential does not charge a fee for this service. However, we are not responsible for any charges from a person's service provider that may result from our providing this service. Message and data rates may apply. It is the user's responsibility to check with their individual carrier, as other charges may apply. Guidance Residential assumes no responsibility for charges incurred by signing up for this text-messaging service. Any text-messaging fees that you incur will be billed on your individual wireless bill.

Help

At any time, you can get additional help by texting the word HELP to the short code 38879. Or you can call 1.866.484.3262

Compatible carriers include: AT&T, T-Mobile*, Verizon Wireless, Sprint, Aio Wireless, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Boost Mobile, Carolina West Wireless, CellCom, Cellular One of East Central IL (ECIT), Cellular One of Northeast Arizona, Cellular One of Northeast Pennsylvania, Chariton Valley Cellular, Cricket, Coral Wireless (Mobi PCS), Cross, C-Spire (CellSouth), Duet IP (Maximum Communications New Core Wireless), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Google Voice, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Metro PCS, Mosaic (Consolidated or CTC Telecom), MTA Communications, MTPCS (Cellular One Nation), Nex-Tech Wireless, Panhandle Communications, Peoples Wireless, Pine Cellular, Pioneer, RINA, Sagebrush Cellular (Nemont), SI Wireless/Mobile Nation, Simmetry (TMP Corporation), SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Viaero Wireless, Virgin Mobile, and West Central (WCC or 5 Star Wireless).

Puerto Rico: Local Puerto Rico carriers Claro and PR Wireless are not reachable using short codes. Puerto Rico users on AT&T, T-Mobile or Sprint may receive short code SMS from a US short code, however delivery is not guaranteed. Short code SMS to Verizon is not supported in Puerto Rico.

*T-Mobile is not liable for delayed or undelivered messages

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This was last updated on December 20, 2018.