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I am your new client in Guidance. With the help of Rizwana, we, my husband and I, just closed the loan in August. She has been very helpful during the transactions: No pressure, gave details information to my request as best of her knowledge. She replied to my calls and emails promptly. Rizwana even worked after hours. I was pleasure doing business with her. She is an asset to your company.
Just wanted to share feedback on my experience of working with Rizwana and her team. Over all it was a great experience, especially in view of the fact that it was entirely remote. I had to switch financing at the last minute to Guidance and Rizwana was super accommodating in getting the paperwork over to my realtor and the seller in a hurry. I was concerned that an alternative model for financing may be problematic in working with the system here, but Rizwana and her team were extremely professional and diligent about working with both my realtor and the seller. Would thoroughly recommend Guidance to others!
Assalam o Alaikym wa rehmatuAllah. I just bought a house in Elk Grove CA last week with help of Guidance Residential. I just wanted to say that process was very efficient and smooth only because of your contact loan person, Mrs Rizwana Serang. This house was a new construction but she remained in touch with us throughout this long period. She was available anytime with a phone, email, text or fax. She will respond right away and I sometimes wondered that whether she ever sleeps or gets some rest at all. I am very impressed by her professionalism and would highly recommend her for any promotion or job of higher responsibility. Please feel free to contact me anytime and thanks so much to Guidance Residential team with special obligation to recognize devoted, loyal and highly professional personnel like Mrs Rizwana Serang !
My name is Yasin. I just bought my first home with Guidance Residential and I couldn't be anymore happier. The Staff of Guidance is exceptionally trained and very well experienced. They guided me through the entire process and kept me well informed. I want to specially thank Rizwana Serang who helped me every step of the way. She made the whole process easy to understand and explained all the materials very clearly. she was very responsive to answer all of my questions and concerns. Rizwana kept me very well informed and helped me understand the complicated terms and regulations of home buying. I was very fortunate to have her and i recommend her for anyone trying to go through this home buying journey for the first time. Thank you Rizwana and thank you Guidance team. This was a very first home buying experience for me and i am very fortunate to have done it with Guidance Residential.