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Overall, my experience was excellent (10/10). I found Mr. Eddie Eid to be very responsive and very helpful when needed. He is very customer-centric, which gave me more confidence and motivated me to move forward. His constant follow-up with the application process was very helpful, as well as his willingness to assist with my documents, at every step. I would like to thank him so much for working with me. It's been a great experience with excellent customer service. I even recommended my friend to work with him and Guidance Residential to refinance his home.
Our Account Executive, Eddie Eid, worked very hard on our behalf. He always made himself easily available and kept us up to date with each step. The portal was also very easy to navigate.